Network Computing Continued
    SuperVision
    SuperVision from Friendware Security Solutions is a managed server service that provides clients with the capability to monitor their critical servers and operating systems. It is designed as an add on to our Managed Internetworking Service, and provides 7x24x365 fault detection and intervention services through a secure connection to our state of the art network management centers.If a network problem occurs, we first attempt to fix it from the center, using an extensive set of diagnostic tools.  If the problem persists, the center will quickly dispatch the appropriate network engineer to restore service as quickly as possible. And, as your agent, we also work with your communications carrier to resolve wide area network problems. Supervision is offered in four flexible levels of monitoring, which may be selected on a device by device basis. All four levels provide problem notification to your staff based on an escalation matrix that you specify, voice, pager, e-mail or fax. You also may specify primary and alternate contacts. Devices monitored at any of the four levels are included in our daily operational review, which ensures timely detection of devices with unacceptable reliability profiles. For all monitored devices, you receive each week a CD-ROM, which contains up to 70 standard management reports for the preceding week. The CD-ROM also includes valuable year to date trend data with easy to use software for graphically viewing the statistics and reports. In addition to the weekly reports on CD-ROM, monthly summary reports for all devices are provided. Availability, Network and System level reports collect various amounts of data. Diagnostic level reporting provides the highest level of monitoring and also includes problem isolation/resolution services.
    Supervision Monitoring Levels:
    Availability Level monitors basic information about any device on your network and provides concise reports. Network Level helps you understand the behavior of your network. It provides the information needed to build a detailed trending analysis of network traffic, network errors and device utilization. System Level monitoring provides information for NT, Novell and UNIX servers and selected applications. Diagnostic Level monitoring is the highest level of support. Devices are linked to our Open View system, ensuring that the network operations center has access to the real-time diagnostic information
    Thin Client Computing 
    A common challenge in today’s complex, diverse IT environment is effectively delivering mission critical applications to the desktop. Incompatible operating systems, bandwidth constraints and network protocol dependencies are all common hurdles to successfully delivering applications to corporate clients. Friendware Security Solutions has worked with many organizations to overcome these difficulties by designing and implementing a Thin Client Computing Application Delivery architecture. The thin client, server centric computing approach utilizes an application server to execute programs which transfers screen updates, keyboard and mouse strokes to distributed client computing devices.
    The financial and productivity gains of implementing thin client architectures can be dramatic. Server based application environments simplify and reduce workstation configurations, leading to lowered support costs and extended desktop environment, regardless of the hardware platform or operating system.
    Think of the Possibilities
    Can lower total cost of ownership by up to 50% per year \
    Fat ERP or HR applications can be delivered effectively over low speed network links
    And don’t require high performance workstations
    Security and virus threats to the desktop and application environments are minimized
    Application updates no longer require visiting each desktop
    Field workers can use wireless PDA CE devices to access corporate databases
    Thin client computing also can be leveraged to provide remote access, application
    Publishing, and disaster recovery solutions

    Friendware Security Solutions is adept at integrating application server-based technology into your enterprise to maximize the benefits of thin client computing. Our approach includes a review of existing technology infrastructures to assess integration points, design of the thin client environment to assure performance, security and ease of migration and structured implementation and support of the resulting solution. 
    Friendware Security’s Expertise Includes:

    1. Performing a detailed cost benefit analysis
    2. Utilizing industry best practices for server scalability and redundancy
    3. Minimizing client deployments efforts by utilizing automated tools
    4. Extending the use of thin client computing application delivery: disaster recovery,
    5. Remote access, Web integration
    6. Friendware Security Solutions is a Citrix Certified Platinum Partner

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